Newfound Networks Case Studies

Eaton Electrical

Newfound Networks provides remote 'Pain Free' help to the Eaton Electrical I.T. staff in Burlington, ON.

While providing this help to quickly move their data network to the new location in Dartmouth, NS, we provided efficient trouble-shooting expertise for a problem that developed.

The Client

Eaton Electrical supplies industrial power components in Halifax Regional Municipality to a variety of customers. The company was operating out of two locations in Dartmouth, and had decided to move both into one new larger location. Eaton Electrical needed their two existing networks dismantled, moved to the new location, redeployed as one single network and in a timely fashion. However without local IT staff available, Eaton Electrical had to source a local company with expertise in networking.

The Solution

Since Eaton Electrical had enjoyed previous successes with Newfound Networks it was only natural for them to call upon us again. Newfound Networks provided Kelly Martin, IT Manager in Ontario, not just with a set of "hands", but also advanced expertise in internetworking to manage any problems that could arise. In a short time the network equipment was back on line at the new location, but there was a problem. One of the main servers was not appearing on the network. It was up and running, it had connectivity to the network, but the desktop PCs simply could not connect to it. Newfound Networks, after analyzing the whole scenario concluded that the server network settings changed during the power up boot process, something that should not have happened. Since the server is not on the network, there is no way Kelly can login to fix it. Essentially she is 'locked out'. After getting the logon password from Kelly and logging in, the conclusion was confirmed, the settings had changed. Once the settings were set correctly, the server-client connections quickly came up automatically.

The Benefit

The benefit to Eaton Electrical and both Burlington and Dartmouth staff was simple: A pain free redeployment of their network at their new location. Along the way certain items were noted and passed on to Kelly to help prevent future surprises and troubles.

As we kind of said earlier, Kelly was not just looking to get her network moved. She and the staff at Burlington and Dartmouth were also looking for expertise to deliver a 'pain free' way of getting back online, and managing any surprises that occur.

Kelly Martin reports "It is always a pleasure working with Newfound Networks. They get the job done right the first time, on time."

Eaton Electrical Web site

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