What VoIP Can Do For You

VoIP Benefits

Below you will find what VoIP can do for you. We have organized the content as best we could to help make it easier for you to find relevant info. Enjoy the "Click To See" popups!

Cost Reduction

There are a number of cost saving benefits including:

• Landline Long Distance (Toll) Bypass.
• Reduced number of trunk lines going to your PBXs.
• Cellular Long Distance (Toll) Bypass.
• Reduce cellular air time usage by having the VoIP system automatically route calls to the cell phone or landline. Why use the cell phone if you are sitting at your desk? Why have two or more numbers listed on your business card? Reachable via one number!
• Use the same cable infrastructure the data network uses. For new installations your can reduce your cabling requirements by about 50%.
• Have your employees self-provision their telephone features, and move their phones instead of paying an expensive technician to do it. (Click To See!)

Time Saver

There are a number of time saving benefits including:

• Use 3 or 4 digit numbers (instead of 11) to reach staff. 1xxx is St. John's staff, 2xx is Halifax, 3xx is Toronto, etc.
• Speech-to-text conversion. Have your VoIP based voice mail system 'speak' your email to you over the telephone. You can then reply to your email via the telephone. (Rushing to catch a flight or a taxi and need to check your email. Use your cell phone instead!)
• Visually preview voice mail call details to quickly manage your voice mail box. Click to efficiently bulk delete those annoying messages or listen to your VIP messages! (Click To See!)
• Reduce interruptions from ringing telephones. Deploy a 'virtual assistant' and have it manage your calls. The virtual assistant can read your Outlook calendar, read the incoming caller ID, and based on some rules that you set up via a web browser it will automatically send the call to either your voice mail, desk phone, cell phone, home phone, or your personal assistant. If you do not want to be disturbed, but need to take the calls from your manager then your VoIP virtual assistance can do this for you.
• Need to add a bunch of telephones in a hurry? VoIP based PBXs can auto-assign phones for you, or if you prefer you can use "batch add" tools.
• Re-organizing the office? Need to move 20 staff around? Normally you would have to get a technician spend a few hours doing this. With a VoIP network you unplug the VoIP phone, move to your new office, and plug it back in, and your done. Your employees can do this, instead of a technician.
• Display specific real-time information on the telephone. (Perfect for healthcare, warehouses, and hotels.) Stop running around.
• Stop wasting time and cellular airtime costs by calling your office to check for voice mail. Instead have the VoIP system call you when you have messages waiting. (Click To See!)

Mobility Benefits

There are a number of mobility benefits including:

• Use a "softphone" on your laptop computer.
  (Click#1 To See!) (Click#2 To See!)
• Voice-to-speech conversion.
• Get access to your phone number from anywhere in the world. (Click To See!)
• Mobile employees can 'log on' from another corporate location.
• Get voice mail messages sent to you via email. (Click To See!)
• Listen to voice mail messages on the PC. (Click To See!)

Information Integrity

There are a number of information integrity benefits including:

• Archive voice mail messages. Voice mail messages can be downloaded onto a CD or stored on a server. (Perfect for law firms!) (Click To See!)
• Display specific real-time information on the telephone. (Perfect for healthcare, warehouses, and hotels.) A nurse can log onto a patient phone and see patient records. A stock picker can carry a wireless VoIP phone and use the display to verify inventory details. Hotel staff can use the same wireless VoIP phone to update room details and availability. Stop the running around! VoIP systems can display stock quotes, building fire alarm information, etc.
• Some VoIP products can be deployed in distributed architectures thus reducing points of failure. Most PBXs and even some VoIP systems come in 'one box'. What if the power to that device got unplugged? Or if the CPU died? Or if a water pipe broke and the system shorted out? Your phone system is dead! In a distributed architecture most or all of the functions can be deployed in numerous locations. St. Johns and Halifax offices can back each other up for example. If one device stops functioning, another will take over.

Hospitality Industry

There are a number of benefits for the hospitality industry including:

• Hotels can use the large displays on the VoIP telephone to display personalized information for the room guest. One guy likes seafood, Blues, and sports, while a woman likes Thai, Country, and photography. Each see very different yet personalized content on their telephone. (Click To See!)
• Use that same hotel VoIP phone to order room service online. Orders can be very quickly electronically sent, with billing confirmation. Plus there is the added benefit of reducing the need for a person to take the order which will reduce overhead, and order error.
• Use that same hotel VoIP phone to create private directories for people attending a group function. People can click on the directory (found only on their phone) and very easily find and dial their colleagues. The added benefit is that it reduces the number of calls to your front desk!
• Need to set up a 'round table' conference for a group? Would it be attractive if you could very cost effectively set up telephones for them? With VoIP you can.